Ferlin May

Accomplish this by conducting web research to compile data meant to help train our AI-driven platform, and using web research findings to verify the accuracy of what Alyce's technology surfaces. Responsible for coaching a team of up to 10 agents, checking attendance, and passing along important information so tasks can be done in a timely manner in accordance with customers' demands. In addition to conducting meetings with the team, monitoring quality and productivity performance. Always advocating for team members by raising any issue or concerns.