Galiveeti

Experience Summary:

Ø Servicenow Administration Certified.

Ø Having 4+ years of Total experience. 3+ Years of service now experience in SDLC phases, including requirement analysis gathering, design, develop, test and implement Enterprise Level Applications as per ITIL standards on ITSM platforms. 

Ø Currently working with TCS as a Service Now Developer. Following agile methodology to implement the project.

Ø Having the knowledge of Change, Knowledge, Incident, Problem, Service Catalog modules, and their technical implementations.

Ø Good working knowledge in both Server side and Client Side​ Scripting and have a good knowledge on JavaScript, Glide Scripting, XML, HTML, CSS.

Ø Hands-on experience with Glide Forms, Glide Record, Scratchpad, Glide AJAX, and Glide System.

Ø Experience in Access Control list to control the data and fields as per the business needs.

Ø Worked on full cycle of upgrading the Instance, module wise sanity testing, tracing defects and their post and pre-upgrade fixes.

Ø Worked on Service Level Management to create new SLA’s, OLA’s as per the business needs.

Ø Worked on the creation of requirement, technical design, Functional and Quality planning documents for implementing Service-Now.

Ø Used Agile/SDLC module in Service-Now explicitly for the development of Service-Now.

Ø  Suggested and implemented the batch update set method for the deployment.

Ø Good interpersonal skills, committed, Result Oriented, Hard Working.

Ø Having a hands-on experience and a good knowledge about Mid-Servers and its configurations.

Ø Experience in usage of Import sets, data source and transform map creation.

Ø Experience in configuring email notifications, Database Views, Email Scripts, Scheduled Jobs, Script Includes, Events, Business Rules, client scripts, work flows.

Ø Expertise in analysing and implementing ITIL processes like Incident Management, Problem Management and Change Management, etc. as per business requirements.

Ø Good Team member and ability to work co-operatively with other Developers, Testers, Technical Support Engineers and other team members in developing complex projects and in overall enhancement of software product quality.

ServiceNow Competencies: 

Ø Workflow: Design of workflows using various workflow activities.

Ø Access Control Rules, SLA configuration.

Ø Update Set, Import sets.

Ø Email Notification, Email Templates and Inbound Email Actions.

Scripting: Client Script, UI Policies, Business Rule, Script Include and UI Action, Fixed Scripts

Projects worked on:

Project2#

Project      : First Data Bank

Role           : Service Now Developer

Description:  (FDB) is a major provider of drug and medical device databases that help inform healthcare professionals to make decisions.^[1] FDB partners with information system developers to deliver useful medication- and medical device-related information to clinicians, business associates, and patients. FDB is part of Hearst and the Hearst Health network.

Responsibilities:

Ø Developed and implemented several modules in custom applications.

Ø Service Catalogue and Request Workflow Design and Configuration.

Ø Documentation of changes and new development as technical and functional specs.

Ø Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

Ø Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

Ø Implementation, customization and configuration of different Service Manager Modules like Change Request, Service Desk, and Service Catalog.

Ø Working on Report, dashboard designing.

Ø Configured Business Rules for customizing the tool

Ø Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts.

Ø Defined users, groups and roles and providing accessing permissions.

Ø Participated in validating Form and Table level using UI Policies.

Ø Worked with Import and Update sets.

Ø Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server side scripts by using events existed in event registry.

Ø Created Scheduled script jobs and Scheduled generation and distribution of reports. 

Project1#

Client          : Armstrong 

Role               : ServiceNow-Administrator/Support

Description : Customizing Service-now applications as per the user’s requirement and maintain the service-now administration and development. Armstrong is Flooring and Ceiling applications, connecting to several different Residential and commercial needs. Armstrong is used in different countries. All the commercial purpose internal decorations and residential purpose are served by the Armstrong applications.

User Administration:

Ø Users, Groups & Roles Administration. Merging the roles into other roles, maintaining the instance so that all the applications are available to respective users.

Ø Assigned Roles to Users and groups.

Ø Created User Records, Group records.

Ø Designed the Form with various types of fields.

Ø Created buttons using UI actions.

Ø Created UI Policies to make few fields visible, mandatory and vice versa based upon conditions.

Ø Written business rules to trigger the email events, which send emails to users who have affected and for whom that ticket has been assigned.

Ø Written Client scripts for display and hide of some fields based on some conditions, to generate alerts for users help.