Himanshu

Competencies Overview Client Servicing and Relationship Managing customer centric operations, forwarding customer instructions to the concerned department and ensuring customer satisfaction. Interacting with customers for understanding their banking requirements and cultivating relations with them for customer retention and repeat business. Closes new business deals by coordinating client requirements, negotiating contracts and integrating contract requirements with business operations. Banking and Trade Finance Managing corporate banking operations inclusive Letter of credits, Bank Guarantees, Remittances, Export/Import bills, UCP 600, Incoterms and Insurance regulations. Retail Banking, Corporate Banking, Insurance, Corporate Credit, Liability & Asset Products. Understanding of Cash Management Services, Anti Money Laundering, KYC, Customer Service, Role Plays, Compliance, Code of Conduct, Finacle, LMS, CRM, Omnigen. Communications and Soft Skills Training on Customer Service, Time Management, Team Building, Corporate Etiquettes etc while focusing on all round development of participants. Creating content and delivering an engaging, interactive & activity based workshops which help participants to explore their potentials. Identifying areas for improvement and motivating salesforce to achieve sales targets and client satisfaction