ExperienceSummary:                                                                                          

·        Good exposure on IT Service Management Tool i.e. Service Now inimplementation, customization and configurations.

·        Proficient in Service Now implementation which include development, testing, trouble shooting and bugtracking.

·        Implementation knowledge on Incident, Problem, Change, Knowledge and ServiceLevel Management modules inService Now.

·        Worked on various modules in Service Now which include Workflow, Flow designer,Email notifications, Searchconfiguration and Multiple Rest API word documents moved to the Knowledge base Articles so that user easily to view the articles and review it.

·        Having good understanding of ITILprocess

·        Strong programming, Analytical and Logical skills with good Experience in Java Technologies.

·    Experience in web applications development using Java 8 Spring MVC Frameworks Spring Boot Hibernate.

·    Experience in developing the Web Services using SOAP and Restful Services.

·        Experienced working within an agile framework using Scrum methodologies

·        Good collaboration with people skills and analyticalability

·        Good understandability of Functional requirements and designdocuments

·        Hands on experience on JavaScript, HTML, CSS for portal pages andwidgets.

·        Worked on advanced features of Service-now like Flow designer, Agent workspaceetc.