Nishchal

Seasoned Data Analyst offering 4.5 years of experience in industry success. Expert on business and systems requirements,proficient with SQL, Python and Tableau. Working with user experience team focusing directly on user’s response with PRO as a product and irregularities they face while interacting with MX or Support. Experienced in work force management and floor management. Results-focused, flexible and resilient in resolving issues

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Experience

ZOMATO MEDIA LIMITED, Gurgaon May’18 -Present

 Data Analyst Jul’20 -

Present Created various excel/Redash/Googlesheet documents in order to present information to stakeholders for concise explanation regarding operational metrics and resource allocations. Lead coordinator – Telesales data for Zomato Pro, Grievances, Experiment survey and emerging cities user experience.

 Senior Associate Jul’19 – Jul’20

Organized Data and Reporting structure for Zomato Pro - CD team Built and maintained dashboards with insights and real time tracking of CD team metrics. Managed over 7 daily reports, 3 MWF and 10+ reports on Weekly basis. Worked as a floor support and handled workforce management (rostering and shrinkage) Conducted trainings to ensure process smoothness and change management.

 Associate May’18 – Jun’19

Pursued resolutions to achieve complete customer and merchant’s satisfaction, including social and priority escalations.

HG INFRA ENGINEERING LTD, Jaipur

 Routine and preventative maintenance on dozers, haul trucks, excavators and other heavy equipment.  Analyzed malfunctioning equipment and determined type of repairs required.

 Specialized in repairing caterpillar equipment and learned ins and outs of many different manufacturer's pieces.

 Developed and implemented performance improvement strategies and plans to promote continuous improvement. ENFAB ENGINEERING, Gurgaon Jul’16 –Dec’16

 Created engineering documentation, including manufacturing processes, equipment specifications and change notices.

 Built, supervised and mentored 3 teams and leaders in receiving and inbound operations.

 Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.