Rohit

24 years of versatile experience in managing to build and manage large service operations. Verifiable record of delivering high revenue, margins, and client satisfaction in application management and development. Extensive experience of delivering ERP projects implementation and Production support with digital Transformation experience using new-age tools and technologies.

ROLE PORTFOLIO

• Practice Area/Service Line Development and Management
• P&L Management/Large Team/Portfolio/Market Management.
• Strategy: Service /Operations, Shared Services, Implementation, Cost Optimization, Upgrade, Transformation and Automation, Process Innovation, Infra/Application & Security, Delivery, Sourcing& People
• Application Deployment and Delivery: SAP ( SD, MM, CRM, SOLMAN, RUNSAP, SRM, HCM, BI, SAP FIORI), SFDC, JD Edwards, Peoplesoft, MS-Navision, O365, and other 3rd party peripheral components.
• Operation: Incident Management, Problem Management, Change Management, Release Management, Testing KPI/SLA Reporting and Governance, Continuous Improvements, Service Desk / Contact Center, SIAM, ITSM, SRE
• Consulting: Package Solution Consulting, Business Process Innovation, and Optimization.
• Process and Audits: SOPs, Compliances, Reporting, Governance and Audits, ITILCMMI
• Digital Transformation: Digital Strategy, Cloud, Mobility, Analytics, Social, etc.
• Cloud Journey: Workplace Transformation
• People Management – Resource Management, Mentor, Coaching, Employee Engagement, and Retention, Talent Management