Sana

2019-02 - Current Staff Engineer, Salesforce Team Lead Nagarro, Noida Work as Salesforce Lead of Service Cloud Application for Non-Profit Organization of United State. Roles and ResponsibilitiesSetup and handled Service Cloud Case Management, Support Processes, Milestone, Entitlement, Entitlement Process, Service Contract, Live Agent, Chat, Omni Channel, Case Escalation, Case Auto-Assignment, Queues and Complex Customizations, Embedded Service Deployment Responsible for Deployment using CI/CD pipelines on Azure DevOps and Salesforce DX command Developed 3 Above and Beyond functionalities for ClientProposed, Designed and Developed "Generic Integration Framework" as well as "Generic JSON Generator" to perform Callout to Third Party System by just one line calling to Framework Implemented Platform Cache concept to improve Application Performance Designed and Developed New Architecture “Generic Auto create Dynamic Model” for Auto Record Creation based on Criteria configured 2015-08 - 2019-02 System Engineer Tata Consultancy Services, Noida Worked as Salesforce Developer in Life Science Domain. Developed multiple System (Artificial Intelligence Capture Tool) for 4 different countries (France, Spain, Italy and Germany) to captures intelligent Information related to their Hospitals and Drugs. All country specific applications supports multilingual with the help of Salesforce Translations