SANDEEP

Experienced in Project Analysis, Documentation, Reporting, Coordination, Monitoring and Implementation & Support of software application.  Writing of technical documents for Minutes of Meeting(MoM), Functional Requirement Specification(FRS), Standard Operating Procedure(SOP), Software Requirement Specification(SRS), Terms & condition, Privacy policy, Software user manual, User guide for Election Commission of India Web application and mobile application.  Technical Writing & Management of content on ECI Tech Support for user queries arising during the use of Software applications/ mobile apps of Election Commission of India for Citizens & ECI officials.  Creation of Chatbot answers & flows using BlockChain Technologies through freshworks to help Citizen to resolve their query using chat System.  Software Training to trainers, Implementation & Support and Rollout across the country.  Handling a team Trainers and tracking & management of raised issue/feedback/ support/ query across the country.  Prepare & Complete technical report/ analysis report for website and mobile app in terms of architecture, navigation, content quality and draw application flow & architecture through Visio and Balsamiq.  Finding recommendations & suggestions to improve web application and PPT creation for demo & presentation, Manage & track progress report for each module of software application.