RELEVANT WORK EXPERIENCE

Currently, working as a Professional 2 Technical Writer with DXC Technology Ltd from March 2019. Responsibilities include coordinating with multiple product teams in an Agile environment to collaboratively author and publish technical documentation.

Help Authoring Tools used: GithubPages/Adobe RoboHelp

Nucleus Software Exports Ltd                                    November 2017 - August 2018

Senior Technical Writer

Responsibilities included:

●       Work on improving the detailing and layout of the legacy online help document, creating style guides and reference documents for other technical writers, creating API templates based on project requirements, and implementing documentation scheduling based on release planning.

●       Interview and coordinate with product owners to prepare and review collaterals including capability documents, PMDs, product write up, change release notes, and so on.

Help Authoring Tool used: Adobe RoboHelp

Fiserv India Pvt Ltd                                                          October 2014 - October 2016

Senior Technical Writer

Responsibilities included:

●       Create and edit user guides, online help, implementation guide, upgrade instructions, quick reference guide (QRG), and release notes. Generate multiple targets with the common source files using single-source authoring approach.

●       Work on multiple projects simultaneously, and develop and manage documents from scratch using XML-based tools.

Help Authoring Tool used: MadCap Flare

Talisma Corporation Private Limited                                 June 2012 – September 2013

Technical Writer II

Responsibilities included:

●       Create online help files (Webhelp), user guides, and release notes.

●       Review and edit installation guides and hardware configuration guides.

●       Ensure content adhered to the Microsoft Manual of Style.

●       Review mockups and UI labels. Update terminology database for the UI content.

●       Work in Agile development environment.

●       Collaborate with Developers, BAs, Designers, and user experience (UX) resources on daily and weekly updates. Used the Team Foundation Services (TFS) platform to work on projects involving team members in multiple locations.

Help Authoring Tool used: MadCap Flare

Fidelity Business Services                                                          July 2007 – June 2012

Technical Writer

Responsibilities included:

●       Author, edit, proofread, and publish user procedures for online reference manuals.

●       Work in a structured authoring environment using in-house DITA CMS.

●       Restructure and reorganize content as per style guide.

●       Review deliverables for completeness and compliance standards.

●       Collaborating with members of a global team (US and Indian writers).

●       Handle Subject Matter Expert (SME) interactions to get project details.

●       Implement content revisions from the feedback given by client SMEs and manage work effort to maintain scope.

●       Ensure that service level agreements (SLAs), based on complexity of a request, are met.

●       Maintain project reports, monitor project completion, and report work status to stakeholders regularly.

Help Authoring Tool used: Content-Pro (DITA-based authoring tool)